Customer Service Speaker, Garrison Wynn CSP
Looking for a speaker who is funny, doesn’t quote dead people, and gives you motivational service solutions you can actually implement?
When you correct a problem, you create a superior customer.
- Garrison Wynn
Customer Service Keynote Description
The Truth About Customer Service:
Being the Best vs. Being Consistently Chosen ™
Success is more than being good at what you do; it's about being consistently chosen to do it. This entertaining, motivational keynote will address several key behavioral practices that will separate the customer service your clients receive from that of your competition.
We’ve all heard the importance of customer satisfaction and loyalty; but why is it that customers who spend the most money can be lured away by organizations that don’t appear to provide much service and have a higher price? This session provides original research on managing expectations and emotions and shows that there really is more to customer service than just showing you care.
Best practices, being able to master the skills of your job is very important. To be consistently chosen over the competition we must learn to move beyond best practices. Garrison will discuss the importance of making an impact that leaves a lasting impression on the customer in the first five seconds of the encounter. He will discuss the importance of not making the customer wrong. To move beyond best practices your employees must understand the importance of making the customer feel heard and feel that their wants and needs are important. Garrison helps people to understand why their products, services, or presentation styles - or those of their competitors - are selected.
People don't necessarily choose what's best; they choose what they are most comfortable with. This program provides original research on managing expectations and emotions, understanding the importance of great body language, people skills and customer focused listening practices that proves there really is more to success than being the best.
- How to be right without making your customers wrong
- The truth about trust: Gaining influence with difficult people
- What customers really want: Solutions to well defined problems
- How to make customers feel important and heard in 30 seconds
- How to get customers/clients to listen to you
- What the most successful do differently: What 5000 top service providers have in common
Showing the value of your service
Customer Service Articles
Customer Service Facts
Did you know that most customers that don’t get good service, don’t complain and they don’t come back.
- Only 4% of the customers that leave you will complain
- 96% will go away with out telling you they had a problem
Why customers quit doing business with you
- 13% get a better price or can invest less time somewhere else
- 14% dissatisfied with the level of service or quality of your product
- 72% leave because they feel they receive poor service!
- 1% Who knows
What do customers really want?
- Reliability: You do what you say you will do
- Credibility: Have others had a good experience?
- Attractiveness: People draw conclusions based on what they see
- Responsiveness: Reactions match expectations
- Empathy: You share their emotions
Garrison Live
Garrison Promotional Video
Management- Leadership Segment
The Truth about Trust Segment
Please contact us for information on pricing or availability at info@keynote-speaker-motivational.com or call toll free at 888.833.2902
