Customer Service Speaker, Garrison Wynn CSP

Looking for a speaker who is funny, doesn’t quote dead people, and gives you motivational service solutions you can actually implement?

When you correct a problem, you create a superior customer. - Garrison Wynn

Client Recommendation

Garrison, your program was the best I have seen in my eight years with CUNA Mutual. My people are still talking about it a year later and are successfully using your strategies. Your session was funny, direct, and very well researched. Your approach—knowing the specific issues we have to deal with, providing the answers, and making us laugh along the way—is exactly what we needed. I intend to bring you back for another session. John Ridge, DMMFS, CUNA Mutual Group

Customer Service Keynote Description

Success is more than being good at what you do; it's about being consistently chosen to do it. This entertaining, motivational keynote will address several key behavioral practices that will separate the customer service your clients receive from that of your competition.

Best practices, being able to master the skills of your job is very important. To be consistently chosen over the competition best we must learn to move beyond best practices. Garrison will discuss the importance of making an impact, lasting impression on the customer in the first five seconds of the encounter. He will discuss the importance of not making the customer wrong. To move beyond best practices your employees must understand the importance of making the customer feel heard and feel that their wants and needs are important. Garrison helps people to understand why their products, services, or presentation styles-or those of their competitors-are selected. People don't necessarily choose what's best; they choose what they are most comfortable with, whether it's the best or not. This program provides original research on managing expectations and emotions, understanding the importance of great body language, people skills and customer focused listening practices that proves there really is more to success than being the best.